Last Christmas, we noticed a strange trend with our telephones. People would call, literally at or after midnight, and leave the same message up to eight or ten times.

The next morning, one worker would return phone calls as the other began accepting the normal daily calls. As the first worker would call, she'd have to leave a message. The person would call back, sit in the queue for 30 minutes and say, "Somebody called me from this number." We'd ask, "Who was it?"

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